General Terms and Conditions

Learn about our terms and policies. Get insights into our working principles and ensure a smooth and transparent partnership.

1. Scope of the Terms and Conditions

A. These Terms and Conditions (hereinafter referred to as "T&C") exclusively govern the business relationship between Crepixa UGmbH, Limesstr. 4b, 63450 Hanau (hereinafter referred to as "Seller") and the buyer of the seller's products and services (hereinafter referred to as "Products" or "Goods"), hereinafter referred to as "Buyer".
B. Deviating conditions of the customer will not be recognized, even if the seller performs his service without contradiction, unless the seller expressly agrees to the application of the customer's deviating conditions.
C. A "consumer" as defined in these T&C is any natural person who concludes a legal transaction for purposes that can primarily neither be attributed to their commercial nor their independent professional activity.
D. An "entrepreneur" within the meaning of these T&C is a natural or legal person or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contact and Service Information

Please note the following information on how to reach our customer service.

A. Email address: service@crepixa.com
B. Phone number: +49 15906126411
C. Contact form: https://crepixa.com/de/contact/
D. Customer service availability: Weekdays from 09:00 to 17:00

3.General Information on Offers and Orders

A. The presentation of products in the shop, on websites, and in digital printed brochures, catalogs, or similar product presentations of the seller does not constitute a legally binding offer, but an invitation to place an order and thus an offer by the customer.
B. Customers are responsible for ensuring that the information they provide is accurate and that any changes are communicated to the seller if they are necessary for the fulfillment of the contract. In particular, customers must ensure that the specified email and delivery addresses are correct and that any obstacles to receipt for which customers are responsible are appropriately taken into account (e.g., by checking the spam folder of the used email software).
C. Customers are asked to read and observe the instructions during the ordering process carefully and to use the available support functions of their software and hardware if necessary (e.g., enlargement or text-to speech functions). Required information will be marked as such by the seller in a manner that is reasonably recognizable for the customer (e.g., through optical highlighting and/or asterisk symbols). Until the order is submitted, customers can change and view their product selection and their entries at any time, go back in the ordering process, or cancel the entire order process. For this, customers can use the functions of their software and/or end device available to them (e.g., the forward and backward buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by canceling the order process.

4.Order Process and Contract Conclusion

A. The customer can select products from the range offered by the seller to the customer and collect them in a so-called shopping cart. Within the selection in the shopping cart, the product selection can be changed, for example, deleted. Otherwise, the customer can initiate the conclusion of the ordering process.
B. By clicking on the button that concludes the order process, the customer submits a binding offer to purchase the products in the shopping cart to the seller.
C. The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the ordering process by the customer (in the shop, or if used and named, on the used platform or by other means of communication) and ends at the end of its last day. The seller can accept the customer's offer through an explicit acceptance of the contract, also by email. Acceptance can also be made by shipping the goods and their arrival at the customer's location within the acceptance period, as well as by a payment request directed by the seller to the customer and at the latest by the conclusion of the payment process. In the case of multiple acceptance procedures, the earliest acceptance point is decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is concluded, and the customer is no longer bound by his offer.
D. A contract between the customer and the seller can also be concluded by email. The customer can send a binding offer to the seller by email or, in the case of the seller sending a binding offer, accept this offer by email.
E. A contract between the customer and the seller can also be concluded by phone. The customer can make a binding offer to the seller by phone or, in the case of the seller making a binding offer, accept this offer by phone.
F. A contract between the customer and the seller can also be concluded using information in a contact form. The customer can send a binding offer to the seller via a contact form or, in the case of the seller sending a binding offer, accept this offer via the contact form.
G. A contract between the customer and the seller can also be concluded by mail. The customer can send a binding offer to the seller by mail or, in the case of the seller sending a binding offer, accept this offer by mail.

5.Contract Text and Contract Language
 

A. The seller saves the contract text and provides it to the customers in text form (e.g., by email or printed with the delivery of the order). The customer can print the contract text before submitting the order to the seller by using the print function of his browser or the save function for websites in the last step of the order.
B. If customers have created a customer account, they can view the orders placed in their account area. The full contract text is not accessible in the account area.
C. The contract languages are German and English, contracts can be concluded in these languages.

6. Information on Prices and Shipping Costs

A. All price details are, unless otherwise stated, net prices excluding the respective valid statutory value-added tax (VAT).
B. All price details are final prices. The seller is subject to the small business regulation for sales tax and therefore does not show sales tax or value-added tax.
C. The delivery and shipping fees incurred in addition to the sales price are communicated or linked to the customer in the respective product description and before the order is concluded.

7. Payment Methods and Payment Terms

A. Payments, unless otherwise agreed, are to be made without deduction, discount, or other discounts.
B. When using financial institutions and other payment service providers, the terms and conditions and data protection notices of the payment service providers also apply with regard to payment. Customers are asked to observe these regulations and notices as well as information during the payment process. This is particularly the case because the availability of payment methods or the course of the payment procedure may also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, local payment options, verification procedures, etc.).
C. The customer ensures that they meet the conditions necessary for successful payment using the chosen payment method. These include in particular sufficient funds in bank and other payment accounts, registration, legitimization, and authorization with payment services as well as confirmation of transactions.
D. If a payment is not executed or is reversed due to insufficient funds in the customer's account, incorrect bank details, or an unjustified objection from the customer, then the customer bears the fees incurred, if they are responsible for the failed or reversed booking and in the case of a SEPA transfer, they were informed about the transfer in time (so-called "pre-notification").
E. The seller reserves the right to offer payment methods only from or up to a certain order value. In this case, the seller will inform the customers of such a payment restriction before the start of the ordering process. The right of consumers to a free, common, and reasonable means of payment is not restricted.
F. Advance payment - If payment by advance payment by bank transfer has been agreed, the payment amount, subject to an explicitly agreed different agreement, is due upon conclusion of the contract. The seller informs the customer of his bank details. Delivery takes place after receipt of payment. If the advance payment has not been received by the seller despite being due and even after another request, 10 calendar days after sending the order confirmation, the seller withdraws from the contract, which means that the order is null and void and no delivery obligation affects the seller. The order is then completed for the customer and seller without further consequences.
G. SEPA Direct Debit Procedure - By placing the order, the customer gives the seller a SEPA direct debit mandate. By issuing the SEPA direct debit mandate, the seller is entitled to initiate the payment transaction, whereby the customer's bank account is automatically debited. The customer will be informed about the date of the debit of the bank account (referred to as "pre-notification"). The pre-notification is not bound by form and can be, for example, in the form of an invoice, details in an email, on a website, or in general terms and conditions. The deadline for the advance announcement of the date of the debit of the bank account is 5 days (referred to as "pre-notification period"). The invoice amount becomes due after the direct debit mandate has been issued, but not before the expiry of the pre-notification period. The account is debited before the goods are shipped, but not before the expiry of the pre-notification period.
H. Purchase on account - The invoice amount is due after the product has been delivered and invoiced and is to be settled by the customer within 7 days without deduction by payment to the seller's bank  account, unless otherwise agreed.
I. Credit card payment - When placing the order, customers provide their credit card details. The customer's credit card is charged immediately after the order has been completed and after its authorization as a lawful cardholder.
J. Klarna - Payment is processed through the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter referred to as "Klarna") using the provided or customer-selected Klarna payment method. Klarna's terms of use apply, which can be viewed at https://www.klarna.com/us/ and are communicated to the customer during the payment process.
K. Klarna PayNow Credit Card - The customer must identify themselves as the legitimate cardholder before the payment transaction is processed and the customer's account is automatically charged.
L. Klarna PayNow Direct Debit - The customer gives Klarna a SEPA direct debit mandate. Upon granting the SEPA direct debit mandate, Klarna is authorized to initiate the payment transaction, whereby the customer's bank account is automatically charged. The customer will be informed about the date of the debit to their bank account (referred to as "Pre Notification").
M. Klarna Invoice - A prerequisite is a successful check of the customer's address and creditworthiness by Klarna. In an invoice purchase, customers receive the goods first. The payment target is 14 days unless otherwise agreed upon during the payment process. The seller assigns his claim for payment to Klarna. A debt- discharging payment can only be made to Klarna in accordance with Klarna's conditions.
N. Klarna Installment Payment - A prerequisite for Klarna installment purchase is a successful check of the customer's address and creditworthiness by Klarna. The seller assigns his payment claim against the customer to Klarna. A debt-discharging payment can only be made to Klarna according to Klarna's conditions. For more information on the European standard information for consumer credits, financing via Klarna, especially on the rates, and the minimum amount of the installment payment as well as Klarna's terms and conditions: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
O. Klarna Instant Transfer (Sofort) - Payment is made using online banking data by the provider Sofort GmbH immediately after the order according to the conditions of Klarna Instant Transfer (which are also communicated to the customer during the order process). More information: https://www.klarna.com/sofort/.
P. PayPal - Payment is processed through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal") using the provided or customer-selected type of PayPal payment. Customers are redirected to PayPal at the end of the order process. For customers who have a PayPal account, the following PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all conditions: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
Q. PayPal Express - The customer pays the due amount using the Paypal transaction process.
R. PayPal Plus (PayPal) - The customer must have a PayPal account and pays the due amount using the Paypal transaction process.
S. PayPal Plus (Direct Debit) - The customer can pay via PayPal's direct debit process even if they do not have a PayPal account. The customer issues a SEPA direct debit mandate to PayPal. By issuing the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, which automatically debits the customer's bank account. The customer is informed about the date when the bank account will be debited (referred to as "Pre-Notification").
T. PayPal Plus (Credit Card) - The customer can pay via credit card through PayPal even if they do not have a PayPal account. The customer must identify themselves as the lawful cardholder before the payment transaction is carried out and the customer's account is automatically debited.
U. PayPal Plus (Invoice Purchase) - The customer can carry out an invoice purchase via PayPal even if they do not have a PayPal account. A prerequisite is a successful verification of the customer's address and creditworthiness by PayPal. The seller transfers the payment to PayPal. A debt-releasing payment can only be made to PayPal in accordance with the terms and the selected or specified payment target by PayPal. PayPal's terms and conditions for the purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
V. PayPal Installment Payment - The prerequisite for installment payment via PayPal is a successful verification of the customer's address and creditworthiness by PayPal. The seller transfers his payment claim against the customer to PayPal. A debt- discharging payment can only be made to PayPal in accordance with PayPal's terms and conditions.
W. As part of the PayPal payment method "Checkout", the seller may use third-party payment service providers for the purpose of payment processing. The following information applies to PayPal or the respective third-party payment service providers (collectively referred to as "Checkout payment service providers"). The terms and conditions communicated to the customer by the Checkout payment service provider apply. If the seller offers purchase on account or installment payment via the Checkout payment service provider, the seller reserves the right to require a successful verification of the customer's address and creditworthiness by the Checkout payment service provider as a prerequisite for the payment method. The seller transfers the payment to the Checkout payment service provider. A debt- discharging payment can only be made to the Checkout payment service provider in accordance with the conditions and the chosen or specified payment target of the Checkout payment service provider. In case of payment via SEPA direct debit mandate, the customer must issue a SEPA direct debit mandate to the Checkout payment service provider. With the issuance of the SEPA direct debit mandate, the Checkout payment service provider is authorized to trigger the payment process, which automatically charges the customer's bank account. The customer will be informed about the time of debiting his bank account (so-called "Pre-Notification").
X. Amazon Pay - The use of Amazon Pay requires registration for this payment method. The payment transaction is carried out based on the conditions of Amazon Pay, which are also communicated to the customer during the ordering process. The customer is redirected to Amazon Pay before completing the order and can choose from the payment methods offered by Amazon Pay. After placing the order, the payment transaction is commissioned via Amazon Pay. For more information and terms: https://pay.amazon.com/.
Y. Giropay - The use of Giropay requires an online banking account activated by paydirekt. The payment transaction is carried out based on the conditions of Giropay, which are also communicated to the customer during the ordering process. For more information: https://www.giropay.de.
Z. Google Pay - The use of Google Pay requires registration for this payment method. The payment transaction is carried out based on the conditions of Google Pay, which are also communicated to the customer during the ordering process. For more information: https://pay.google.com.
AA. paydirekt - The use of paydirekt requires an online banking account activated by paydirekt. The payment transaction is carried out based on the conditions of paydirekt, which are also communicated to the customer during the ordering process. For more information: https://www.paydirekt.de.
AB. Apple Pay - The use of Apple Pay requires registration for this payment method. The payment transaction is carried out based on the conditions of Apple Pay, which are also communicated to the customer during the ordering process. For more information and terms: https://www.apple.com/de/apple-pay/.
AC. secupay - The payment is processed through the payment service provider secupay AG, Goethestraße 6, 01896 Pulsnitz, Germany (hereinafter referred to as "secupay") using the method provided, or selected by customers, for secupay payment. The terms of use of secupay apply, which can be viewed at https://secupay.com/de and are communicated to the customer during the payment process. The payment methods "secupay Credit Card", "secupay Invoice Purchase" or "secupay Direct Debit" require a successful review of the customer's creditworthiness by secupay. The seller transfers the payment claim to secupay. A debt-releasing payment can only be made to secupay in accordance with the terms of secupay.
AD. Skrill - The use of Skrill requires registration for this payment method. The payment transaction is conducted based on the terms of Skrill, which are communicated to the customer during the order process. Further information and conditions can be found at https://www.skrill.com/de.
AE. Stripe - The use of Stripe may, depending on the chosen payment methods, require registration for this payment method. The payment transaction is conducted based on the terms of Stripe, which are communicated to the customer during the order process. Further information and conditions can be found at https://stripe.com/.
AF. Unzer - The payment is processed through the payment service provider Unzer GmbH, Vangerowstraße 18, 69115 Heidelberg, Germany (hereinafter referred to as "Unzer") using the method provided, or chosen by customers, for Unzer payment. The terms of use of Unzer apply, which can be viewed at https://www.unzer.com/en/ and are communicated to the customer during the payment process. The payment methods "Unzer Invoice Purchase", "Unzer Installment Purchase", "Unzer Bank Transfer" require a successful review of the customer's creditworthiness by Unzer. The seller transfers the payment claim to Unzer. A debt-releasing payment can only be made to Unzer in accordance with the terms of Unzer.
AG. Costs that arise from the reminder of overdue demands will be charged to the customer. The seller is entitled to claim reminder costs in a lump sum of 10 Euros. In the case of customers who are entrepreneurs, the seller is entitled to claim reminder costs in a lump sum of 10 Euros. The customer is reserved the right to prove no, or lesser costs.
AH. The seller is entitled to claim default interest at the legal rate as well as further consequences and costs defined by law from delinquent customers in case of late payment. In the case of customers who are entrepreneurs, the seller is entitled to claim at least default interest of 9 percentage points above the respective applicable base interest rate. The customer's obligation to pay default interest does not exclude the assertion of further delay damages by the seller. Delay damages include costs of legal enforcement, such as costs for legal advice, dunning procedures, or collection.

8.Reservation of Title

A. If the seller provides an advance performance, the delivered products remain the property of the seller until full payment is made.
B. For customers who are entrepreneurs, the following rules apply to products that remain the property of the seller until full payment is made (hereinafter referred to as "reserved goods"). If the seller provides an advance performance, the delivered products remain the property of the seller until full payment is made. The seller reserves the ownership of the reserved goods until the full settlement of all claims from an ongoing business relationship; The customer is obliged to treat the reserved goods with care as long as the ownership has not yet been transferred to him. In particular, he is obliged to insure these, if appropriate or customary in the industry, at his own cost against theft, fire, and water damage adequately to the new value. If maintenance and inspection work needs to be carried out, the customer must perform these at his own expense in due time. The processing or  transformation of the reserved goods by the customer is always carried out for the seller. If the reserved goods are processed with other objects not owned by the seller, the seller acquires co-ownership of the new item in relation to the value of the reserved goods to the other processed items at the time of processing. The same applies to the item created by processing as for the reserved goods. The customer also assigns the claim to secure the claims against him that arise from the connection of the reserved goods with a property against a third party. The customer must immediately report any third-party access to the goods owned or co-owned by the seller. The costs arising from such interventions for a third-party lawsuit or costs for extrajudicial release are borne by the customer. The customer is entitled to resell the reserved goods in the ordinary course of business. The customer hereby assigns in full to the seller the claims arising from resale or any other legal reason regarding the reserved goods (including all balance claims from current account) as security. The seller authorizes the customer, revocably, to collect the claims assigned to the seller on his behalf and in his own name. This collection authorization can be revoked if the customer does not properly fulfill his payment obligations. The seller undertakes to release the securities due to the seller at the customer's request, as their total sales value exceeds the sum of all the seller's still outstanding claims from the business relationship by more than 10% (in the presence of a realization risk by more than 50%). The selection of the securities to be released is at the  discretion of the seller.

9.Delivery, Availability of Goods

A. The ordered goods are delivered to the indicated delivery address, unless different arrangements have been made.
B. If a payment service provider is used, where a delivery address is deposited and communicated to the seller as crucial for the ordered delivery by the use of the payment means by the customer, the goods will be delivered to the different delivery address.
C. Should the delivery of the goods fail due to the fault of the customer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
D.  If the ordered product is not available because the seller is not supplied with this product by his supplier without his own fault, especially with regard to ensuring supply and an effort that is possible and reasonable for him, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and possibly suggest the delivery of a comparable product. If no comparable product is available or if the customer does not wish for a delivery of a comparable product, the seller will immediately refund any considerations already made by the customer.

10. Digital Services

A. "Digital services" are present when they enable the customer, who is a consumer, to create, process, or store data in digital form or access such data, or enable the shared use of data uploaded or created in digital form by the consumer or other users of the relevant service, or other interactions with this data.
B. The regulations of these General Terms and Conditions apply accordingly to digital services.

11.Sale of License Keys

A. These Terms and Conditions apply correspondingly to the sale of license keys.
B. Upon the acquisition of a license key, the customer is granted the rights for the use of the respective product, such as software or content, as visible from the product description.
C. A possibility is provided to the customer to download the ordered license keys.
D. The ordered license keys are sent to the customer at the email address provided.
E. The ordered license keys are provided to the customer in the customer account, if an account has been created.
F. The ordered license keys are provided to the customer as a display on the screen.
G. The ordered license keys are sent to the customer at the specified delivery address by mail.
H. Unless stated in the product description, the license key may only be used after payment of the fee has been settled.

12. Creation and editing according to Customer's Specifications

A. If the contractual agreement between the contracting parties includes the provision that the seller creates or edits the service to be delivered according to the customer's specifications, the customer is obliged to provide the seller with the information and materials required to perform the service, as well as to offer collaborative actions (hereinafter collectively referred to as "cooperation").
B. The customer is informed about their required cooperation within the scope of the product description or the ordering process.
C. In fulfilling their duty to cooperate, the customer must particularly adhere to the agreed format, the agreed transmission path, as well as further agreed technical specifications and deadlines when providing information and materials.
D. The customer undertakes to provide only such information and materials and to perform cooperative actions whose contractually compliant processing by the seller does not violate applicable law or the protective rights of third parties. In particular, the customer undertakes to ensure that they possess the necessary usage and disposal rights for processing by the seller. The seller is not obliged to verify the legality of the customer's cooperation.
E. The seller does not bear any costs for the customer's cooperation.
F. The customer indemnifies the seller, their employees, and representatives from liability and/or claims by authorities or third parties that arise in connection with the customer's cooperation and which the customer is responsible for. This indemnification also covers all necessary and reasonable legal defense costs. Furthermore, in this case, the customer supports the seller in defending the claims by providing reasonable and necessary cooperative actions as well as information.
G. Based on a reasonable assessment, the seller is entitled to reject processing orders, even after the conclusion of the contract, where the seller can assume a violation of applicable legal regulations, third-party rights, or good morals based on objective indications (this applies particularly to information and materials that endanger youth, are discriminatory, offensive, or hostile to the constitution).

13. Software Setup
 

A. Setup services, which include the setup of software, for example on computers, other devices, or servers, as well as related preparatory measures, are carried out in consultation with the customer at an agreed date.
B. The risk of accidental loss or accidental deterioration of the software to be set up is transferred to the customer only upon delivery of the fully set-up software.
C. If additional costs arise during the setup, these will be communicated to the customer within the scope of the product description, the ordering process, or as part of a subsequent agreement.
D. The customer is responsible for providing the seller with the information required for setup and for providing the necessary support actions, especially necessary access and login data.
E. The setup is carried out professionally. Unless otherwise agreed, the seller may commission suitably qualified third parties to provide the setup services.

14. Promotional Vouchers
 

A. "Promotional vouchers" are understood to be vouchers that are issued free of charge by the seller as part of, for example, promotional actions (e.g., discount vouchers with percentage or fixed discounts). On the contrary, vouchers that embody a certain monetary or material value and are purchased by the customer as a product are not promotional vouchers.
B. Promotional vouchers can only be considered under the communicated conditions, taking into account restrictions, e.g., applicability to certain product groups, frequency of use, and especially only within the specified period.
C. Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
D. Unless otherwise stated, promotional vouchers handed out to recipients may not be transferred to third parties.
E. Promotional vouchers issued by the seller may only be redeemed with the seller.
F. Unless otherwise stated, promotional vouchers can only be redeemed before completing the ordering process.
G. If a remaining amount is still to be paid after redeeming a promotional voucher, this can be settled with the payment options offered by the seller.
H. If a promotional voucher exceeds the value of the goods, it will only be considered up to the value of the goods, without a payout of the remaining amount.

15. Copyright and Usage Rights

A. The products distributed by the seller are protected by proprietary rights (in particular trademark and copyright). The usage and exploitation rights belong to the seller or the respective rights holders. Customers are obliged to acknowledge and respect these protective rights.
B. The customer receives simple rights to use the purchased products for contractual purposes. Otherwise, the use and exploitation of the products are not permitted. In particular, copyrighted products of the seller may not be duplicated, distributed, made publicly available on the internet or intranets, or made available to third parties in any other way. Public reproduction, duplication, or other further publication are not part of this contract and are thus prohibited. Copyright notices, trademarks, and other reservations of rights may not be removed from the products unless this is necessary for the contractual use of the products or is permitted by law.
C. If the products are subject to a specific usage license, the customers will be informed about the usage license. In this case, the provisions of the usage license take precedence over these terms and conditions.
D. If the seller provides an advance performance, the granting of usage rights to the customer is only provisional and becomes effective only when the customer has fully paid the purchase price of the relevant products.
E. The copyright notices and protective marks (for example, the "copyright" sign ©) affixed to the products in a reasonable and legally recognized frame must be respected, and the granted usage rights are valid only as long as the aforementioned notices and marks are not removed or otherwise made unrecognizable. Unless the removal or making unrecognizable occurs as part of the ordinary or intended use of the products.

16. Youth Protection and Age Verification

A. By placing his order, the customer confirms that he has reached the minimum age required to purchase age-restricted products.
B. Products covered by the age restriction include printed materials and print media that are not suitable for minors (FSK-/ USK-18).
C. Products covered by the age restriction include data carriers that are not suitable for minors (FSK-/ USK-18 articles).
D. Products covered by the age restriction include downloads/ streams that are not suitable for minors (FSK-/ USK-18).

17. Cancellation Policy

A. The information on the right of withdrawal for consumers is derived from the seller's cancellation policy.
B. The right of withdrawal does not apply to consumers who, at the time of contract conclusion and delivery, have their residence, habitual abode, or delivery address outside a member state of the European Union (EU) or the European Economic Area (EEA) and do not belong to any of these member states.
C. Customers can access the seller's cancellation policy at the following internet address: www.crepixa.com/cancellation-policy

18. Warranty and Liability

A. The warranty (defect liability) is determined by statutory regulations, subject to the following provisions.
B. The seller does not guarantee the customer's internet connection, the software and hardware used by the customer, or any disruptions they may cause in the formation or execution of the contract between the customer and the seller.
C. The seller is fully liable for damages if the cause of the damage is due to intent or gross negligence. Furthermore, the seller is liable for the slight negligence of essential duties, the violation of which endangers the achievement of the contract's purpose, for the violation of duties, the fulfillment of which enables the proper implementation of the contract and on whose compliance the customer regularly relies (cardinal duties), or in the case of agreed warranty promises. In this case, however, the seller is only liable for the foreseeable, contract typical, and expected damage. The seller is not liable for the slight negligent violation of other than the aforementioned duties. The above limitations of liability do not apply in case of harm to life, body, and health, for a defect after taking over a guarantee for the quality of the product, and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. If the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents. In all other respects, the customer's claims for damages are excluded. The above liability regulations also apply to the customer's claims for damages within the scope of the seller's statutory warranty.
D. The limitations on warranty and liability obligations and the shortening of related periods do not apply to customers' claims for damages and compensation, goods that have been used for a building in accordance with their usual use and have caused its defectiveness, and for existing updating obligations in the case of contracts for digital products.
E. The limitations on warranty and liability obligations and the shortening of related periods do not apply in the case of mandatory consumer recourse claims by the customer. This applies in particular in the case of consumers' claims for damages and compensation, in the case of shortening the period for products that have been used for a building in accordance with their usual use and have caused its defectiveness, and in the case of possible updating obligations in contracts for digital products.

19. Final Provisions

A. The legal relationships between the customer, provided that they are a business owner, and the seller, are subject exclusively to the laws of the Federal Republic of Germany, excluding UN sales law.
B. The jurisdiction is located at the seller's place of business if the customer is a merchant, a legal entity under public law, or a special fund under public law, or if the customer does not have a general jurisdiction in the seller's country of domicile. The seller's right to choose another permissible jurisdiction remains reserved.

Stand: 31. Juli 2022